What Is Social Media Marketing?
By the time most Indian buyers speak to an actual salesperson, they've already formed an opinion of the brand from its Instagram or LinkedIn account — the posts, the Reels, whether a DM gets a real reply. Keeping that presence active and trustworthy is what social media marketing is; it's the organic side of the work, separate from paying for ad placement, though the two keep feeding each other.
For an Indian brand, this matters in a very concrete way: a prospective customer who's about to message you on WhatsApp very often checks your Instagram first, the way someone elsewhere might check a Google review. An account that's inactive or generic at that moment can lose a conversation that was otherwise ready to happen.
